We want you to have a great experience at Puntt, and we work hard to make it a safe and fair environment for all our customers. If you’ve experienced an issue with one of our services, or our service has left you dissatisfied let us know so we try and resolve it quickly and fairly. Our support team are experts in all things Puntt and should be able to help you with most queries. You can reach us at:
Please include the following details in your message, so we can help you as quickly as possible:
- Your name
- The email address you use for your Puntt account
- The full details of your issue, including any specific bets or markets
We aim to acknowledge receipt of your issue within 24hrs, and the support team will be in touch with a resolution or update within 48 hrs.
If you’re not satisfied with the response from our support team, you can request for your complaint to be escalated, and it will be reviewed by a senior member of the team. They’ll review the issue in detail, make sure we come to a fair resolution. You should receive a response within ten working days, but if it’s taking longer than expected to resolve the issue we’ll contact you with an update and when you can expect a resolution. When the support team have issued a decision on your escalated complaint they’ll explain what we have done in detail, and this decision should be viewed as final.
If you’re unhappy with the final decision and wish to take your complaint further, you will be issued with a complaint reference and should contact the Independent Betting Adjudication Service (IBAS). You can contact IBAS at firstname.lastname@example.org or register to make a complaint via their site.