Help

Account Information

How do I update my account information?

You can update your email address, password, and mailing list preferences by selecting ‘Edit Profile’ from your My Account page.

Can I change my name or date of birth?

To change your these details you can contact our support team who will guide you through the process.

How do I unsubscribe from Puntt marketing emails?

At the bottom of any Puntt marketing email there is an unsubscribe link, which you can click to remove your self from our mailing list. Alternatively, you can update your mailing preferences by selecting ‘Edit Profile’ from your My Account page.

Is my information safe?

We take your privacy and the security of your data seriously and take several security measures to protect your personal data. You can find out more on privacy and security from our privacy policy or by emailing privacy@puntt.gg.

How do I deposit money?

We accept deposits using a Visa Debit or Mastercard Debit Cards, using the Deposit Funds page.

Can I deposit with my credit card?

We currently accept deposits only through debit cards. We are not able to process credit card payments.

How do I withdraw money?

You can withdraw funds onto any card youʼve previously used for a deposit, using the Withdraw Funds page.

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Account Verification

Why do you need to verify my account?

Like all gambling sites, we are legally required to verify the identity of our customers. This is usually done automaticaly, but we may need to see copy of your ID, such as a Driverʼs Licence, or other proof of identity, and a picture of your face. Verification should take no longer than 24 hours.

Why canʼt you verify my account? Why is it taking a long time?

We are rigorous in our checks to ensure Puntt is safe for everyone, so we may not be able to instantly verify your account. If you are having trouble getting past verification or want an update you can contact our support team.

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Betting Information

Something went wrong or Iʼve changed my mind, can I cancel my bet?

If somethingʼs gone wrong, our support team can help, otherwise all bets are final.

Why donʼt you offer fixed odds, team betting or free bets like other sites?

At Puntt we do things differently. We offer pool-betting, a form of wagering which was designed to be fair for both operators and customers. This means we can offer more varied and interesting markets, pay out at better odds, and we donʼt need to close down winning customers to turn a profit.

Other sites offer team betting and complicated ‘free bet’ offers that are difficult to understand, which is cool if you like that sort of thing, but we want to offer better value and a service based on honesty, transparency and the highest levels of customer protection.

What is meant by ‘pool betting’?

The money bet on a market for a match is placed into a pool, similar to poker. This means when you bet with Puntt, you arenʼt betting against a faceless mathematician working in a swanky bookmakerʼs office, youʼre betting against other esports fans. Youʼre betting against people like you.

How do you calculate the odds? Why is there only an estimated return?

Odds are calculated based on how much each bettor has wagered on the players in a pool before it closes. The odds are not finalised until the match starts as odds are based on which players have had the most money placed on them.

When you place a bet youʼll see an estimated return, this is the amount you would win if the pool was settled at the time you placed the bet, this return could go up or down as more people bet on the pool. For more information see our betting rules.

What happens to my bet if thereʼs a problem with the match or itʼs cancelled/forfeit?

Although weʼll always try to settle a pool and return winnings as soon as possible, sometimes we may need to delay payout of winnings in the event of ambiguity, dispute, or official enquiry of the result. Any bets on matches, tournaments, players or outcomes which are cancelled, voided, or otherwise unable to declare a winner, will be refunded. For more information see our betting rules.

Which esports can I bet on?

Currently we offer betting on CS:GO, but we have plans to offer more titles soon. Let us know which you would like to see by emailing makeitso@puntt.gg.

What is a rollover?

If there is no winner on a pool then the total is rolled over to another pool, less the pool fee. For more information see our betting rules.

Why is my payout less/more than I thought?

Odds can fluctuate right up until the pool closes. If you bet on a certain player when the pool opens, and over the duration of the pool everyone else bets on them, their odds will go down. Alternatively, if you bet on a player and everyone else bets on someone else, your odds will go up.

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Puntt Information

What is Puntt?

Puntt is a gambling operator focused on esports and player-betting, based in the UK. To find out more about who we are, you can read the About Us page.

Do you have a Gambling Licence?

Puntt is licensed by the UK Gambling Commission licence number 000-055100-R-331822-001.

How do I complain?

If you've had a bad experience with Puntt, you can reach out to our support team through the support page, where you can also read our complaints procedure.

Which countries do you operate in?

We operate in the UK, however we know esports is global, so we’re looking to expand into other territories. Want to bring Puntt to your country? Email makeitso@puntt.gg.

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Responsible Gambling

I want to limit the amount I can spend at Puntt, what can I do?

We think gambling should be safe and fun, so we offer you a range of controls to help you gamble responsibly including deposit limits, stake settings and account suspension. You can find these tools on your gambling controls page.

I need to take a break, how do I suspend my account?

If you wish to take a short break from gambling with us, you can suspend your account for up to six weeks using the gambling controls page

I feel I have a problem, how can I self-exclude?

If you feel you have a gambling problem, you should consider self-excluding to completely prevent yourself from betting with us. This means that we will close your account and return any funds in it. To self-exclude you can use any of the following options:

  • Website: Go to the gambling controls page and select ‘Apply a Self Exclusion’.
  • Email and Chat: Contact our support team, who can help you over email or through live chat.

If you are considering self-exclusion, you may wish to register with GAMSTOP. GAMSTOP is a free service that enables you to self-exclude from participating online gambling companies licensed in Great Britain. To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk

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