Version Date: 25th August 2020
1. Our Service
1.1. RPGG Media Ltd, (see section 4), trading as Puntt ("Puntt", “we”, “us” or “our”) provides a website platform on www.puntt.gg (the “Site”) to registered customers of the Site (“Customers” or “you”, “your”) to engage in remote pool betting on esports; players, matches or tournaments, staged both in the United Kingdom and overseas or otherwise use the Site (the “Services”). Additional services may be offered by us from time to time which will form part of the “Services”.
2.1. By using the Services, you are agreeing to comply with, and be legally bound by:
2.1.3. our Betting Rules,
2.1.4. any terms and conditions of a promotion which may be presented on the Site from time to time,
(which shall together constitute the “Agreement”).
2.2. You also agree to comply with all other applicable laws and regulations regarding the Site or the Services and any bets placed through the Site.
2.3. If you do not agree to any provision of these terms, you must discontinue the registration process and if you are already registered, cancel Your Account.
3. Modification of Terms
3.2. In addition, when you choose to use particular features of the Services, you are subject to any posted guidelines, terms or rules applicable to such Services which we will communicate to you in advance.
4. About Us
4.1. The Site and the Services are operated by RPGG Media Ltd (registered in England and Wales No. 10907297 with registered address at Ashcombe Court, Woolsack Way, Godalming, Surrey, United Kingdom, GU7 1LQ) which is licensed by the British Gambling Commission, number 55100.
5.1. Underage gambling is a criminal offence: No-one under the age of 18 or below the applicable age of legal consent for gambling in any respective jurisdiction from time to time (each referred to as the "Legal Age") may use the Services under any circumstances.
5.3. As part of the registration process, Puntt will undertake checks to verify that you are of Legal Age and reserves the right to request proof of age at any stage to verify that persons not of Legal Age are not using the Services.
5.4. Puntt may cancel Your Account and exclude a person from using the Services if proof of age is not provided or if Puntt suspects that a person using the Services is not of Legal Age.
6. Access to and Use of the Site
6.1. Your access to and use of the Site and our Services may be interrupted from time to time as a result of an equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside of our control.
6.2. Puntt reserves the right to suspend or discontinue the availability of the Site, any Services at any time at its sole discretion and without prior notice.
6.3. Puntt may also impose limits on certain features and Services or restrict your access to parts of or all of the Site and the Services without notice or liability.
6.4. You must use the Site for your own personal and non-commercial use only and you must not reproduce the Site or any part of it in any form whatsoever without our express written consent.
6.5. You must not use the Site for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or other discriminatory nature, or which could cause offence.
6.6. You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Site.
6.7. You are solely responsible for making all arrangements necessary for you to have access to the Site. We will not be liable for any losses caused to you by the internet or any telecommunications service provider which you have engaged in order to access the Site.
6.8. We cannot guarantee that our Site will be compatible with any hardware or software that may be used by visitors to the Site.
6.9. If you want to report an error or have any questions please contact our Support Team by email on email@example.com. Please note that all Support Team contact is both monitored or recorded for training and quality management purposes and to assist us in quick and effective resolution of queries.
6.10. By opening an account with Puntt and/or by using the Site you warrant and undertake that you:
6.10.1. are at least 18 years of age and above the Legal Age;
6.10.2. will provide accurate information to Puntt including but not limited to information regarding your identity;
6.10.3. are legally capable of entering into binding contracts;
6.10.4. have not excluded yourself from gambling and neither we nor any other operator has excluded you from gambling - see section 15 (Self-Exclusion);
6.10.5. you are not prohibited for any reason from betting with us or from using the Services, including but not limited to a term in your employment contract;
6.10.6. are a resident in an area that permits gambling to occur;
6.10.7. are located in a Permitted Territory when using the Service;
6.11. In the event that you are found to have breached any of the terms in Clause 6.10:
6.11.1. we may suspend and/or terminate Your Account;
6.11.2. we may cancel any bet you may have placed;
6.11.3. we shall not be obliged to pay any winnings which might otherwise have been payable in respect of any bet you placed; and
6.11.4. we may refer the matter to the police, or any other appropriate regulatory authority.
6.12. You acknowledge that if you use a third party client application to access any part of the Service, it may not display full information about your bets.
7. Registering an Account
7.1. You can register for Your Account using your Google or Twitch account or by providing us directly with your e-mail address. Once your email address is verified, you will be asked to fill-out the information required to complete registration by providing us with personal information, including your name, date of birth and address, including your postcode. Failure to supply such information will result in suspension of Your Account.
7.2. Puntt reserves the right to request further proof of identity or proof of means from time to time. Failure to supply such information or documentation may result in suspension of Your Account.
7.3. You certify that you have provided accurate, complete and true information about yourself upon registration and will maintain the accuracy of your information by promptly updating any registration information that may have changed. Failure to do so will permit Puntt to:
7.3.1. suspend or terminate Your Account;
7.3.2. impose account limitations (including preventing you from using Your Account to place bets); and
7.3.3. void any transactions in respect of a period when you had provided information which was inaccurate.
7.4. If you have any questions or if you encounter any problems during registration, you can contact our Support Team by sending an email to firstname.lastname@example.org.
7.5. You may only open a single account at the Site to be used across all our Services. Any other account you open on the Site will be considered as a “Duplicate Account”. Any Duplicate Account will be immediately closed by us and:
7.5.1. all transactions made from the Duplicate Account will be made void;
7.5.2. all stakes or deposits made using that Duplicate Account will be returned to you;
7.5.3. any returns, winnings or bonuses which you have gained or accrued during the time the Duplicate Account was active will be forfeited from you and may be reclaimed by us, and any funds withdrawn from the Duplicate Account will be returned to us on demand.
7.6. We reserve the right to refuse to permit you to register you an account on the Site, either with or without cause.
8. Verification of Identity; Anti-Money Laundering Requirements
8.1. In consideration of the rights granted to you to use the Services, you warrant and undertake that:
8.1.1. You are the rightful owner of the money in Your Account and all details provided by you to Puntt either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name on any debit cards or other payment accounts to be used to deposit or receive funds in Your Account;
8.1.2. You are fully aware that there is a risk of losing money when gambling by means of the Services and you are fully responsible for any such loss. You agree that your use of the Services is at your sole option, discretion and risk. In relation to your losses you will have no claims whatsoever against Puntt;
8.1.3. You fully understand the methods, rules and procedures of the Services and internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct;
8.1.4. You will not commit any acts or display any conduct that damages Puntt’s reputation.
8.4. If we are unable to confirm that you are at the Legal Age then we may suspend Your Account. If we determine that you are under the Legal Age at the time you made any gambling or gaming transactions, then Your Account will be closed, and:
8.4.1. all transactions made during that time will become void, and all related funds deposited by you will be returned;
8.4.2. any stakes or bets made during that time will be returned to you; and
8.4.3. any winnings which you have accrued during that time will be forfeited from you and you will be required to return to us all funds that were withdrawn from Your Account.
9. Your Account
9.1. By opening Your Account, you confirm that:
9.1.2. You authorise Puntt to accept, and you agree to be responsible for all instructions sent to Puntt or to our wagering system, by such means as are made available by Puntt, when accompanied by your Account ID and password ("Password") or when accompanied by a federated identity service such as “OAuth” (sign in with Twitch or sign in with Google), whether such activity is by you or another person using your Account ID and Password or OAuth.
9.1.3. You hereby consent to the recording of all account transactions including all deposit, wagering and withdrawal transactions.
9.1.4. You hereby consent to any contact with Puntt via its customer relations team.
9.1.5. You represent and agree that you have the legal right to place wagers.
9.1.6. You acknowledge that Your Account is for your personal use only. Any wager placed on Your Account directly or indirectly by a person other than you is strictly prohibited and will give Puntt the right to immediately terminate Your Account.
9.1.7. You are placing wagers for personal, private use only, and you will not make any information, materials, or services available on the Services, available to any person who is not otherwise allowed to access them. This precludes the use of this information, materials, or services for commercial purposes, as well as the making of this information, materials, or services available to a minor in any way, shape or form.
9.1.8. You acknowledge that Puntt reserves the right to report unusual or suspicious activity to the proper authorities. Additionally, you acknowledge that Puntt may need to comply with regulatory and / or legal investigations, and that Puntt may do so with or without providing you notice regarding such investigation(s).
9.1.9. After opening Your Account, you must not disclose your username and Password to anyone else. If you have lost or forgotten Your Account details, you may recover your Password by clicking on the “Forgot Password” link below the login window. If you have forgotten the login to your OAuth account, you must use the OAuth providers password recovery tools.
9.1.10. You are entirely responsible for maintaining the confidentiality of your Account ID and Password and you have sole responsibility for any and all activities that occur under Your Account. You remain liable for losses incurred by yourself or a third party on Your Account.
9.1.11. You must notify us immediately of any unauthorized use or theft of Your Account or any other breach of security. If requested, you agree to provide us with evidence of such theft or unauthorized use. Puntt will not be liable for any loss that you may incur as a result of someone else using your Password or OAuth, either with or without your knowledge.
10. Depositing and Withdrawing Funds
10.1. We do not charge for Deposits made by bank transfer, or debit cards, although you should note that some card companies categorise betting transactions as 'cash' and may levy a fixed and/or interest charge from the date of payment.
10.2. You have the right to withdraw your deposit balance (including when a bonus is pending or active on Your Account) or any funds in your cash balances (this will also include any winnings realised from stakes using your own funds) at any time, subject to any restrictions we impose in order to comply with our general regulatory obligations or because you have breached the Agreement.
10.3. We do not charge you for withdrawals to debit cards.
10.4. Your Account should not be used as a banking facility and deposits should only be made only in order to fund placement of bets. If we become aware of accounts where repeated deposits and withdrawals are not matched by commensurate bets being placed, we reserve the right to pass on to Your Account any bank charges we have incurred before closing Your Account.
10.5. If you, for whatever reason, appear to be depositing or withdrawing money without genuine play, we may suspend Your Account and investigate the circumstances. We may report any such activity to the relevant authorities, in accordance with our responsibilities under anti-money laundering and similar legislation, and/or Your Account may be closed.
10.6. We, in our absolute discretion and without giving reason, reserve the right to refuse to accept any type of payment presented to us irrespective of whether we have previously accepted such payment type from you or would usually accept that payment type from any customer.
10.7. You agree that charge-backs or other cancellation of deposits will not be made to Your Account without our consent. In the event of any charge-back or other cancellation of a deposit, you agree:
10.7.1. to compensate us for any unpaid deposit, including any deposit which has been used to place a bet; and/or
10.7.2. that we may void any related bet on Your Account, including any bet which we deem to have been placed using funds that were subject to a chargeback or other cancellation of a deposit; and/or
10.7.3. that we may withhold any winnings in respect of a related bet, including any bet which we deem to have been placed using funds which were subject to a chargeback or other cancellation of a deposit; and/or
10.7.4. that we may suspend or terminate Your Account.
11. Payment of Winnings
11.1. Winnings due on bets placed will be added to your current account balance once the bet has been reconciled and settled. This balance will remain in Your Account unless you submit a request that part, or all, of the outstanding balance is returned to you. If your balance is zero, you will be required to transfer more funds before you are able to place any bets. Your processed funds will leave us at the close of business each bank working day and will be processed as follows:
11.1.1. Debit cards: funds will be paid back to your registered card and will be subject to the clearance period (normally three working days but it can be more) of the issuing bank or building society;
11.1.2. Some cards, including international MasterCard and Visa cards issued in a restricted country as well as certain UK cards, may not allow us to release funds back to your card. If you are using one of these cards we can arrange for your funds to be paid back to your bank account (please be aware that documentary evidence may be required for verification purposes such as identity documentation, bank statements and payment method details).
11.2. Please note, that we may undertake due diligence when a withdrawal is undertaken which may result in a delay in withdrawals being completed. Such documentation may include but not be limited to requiring you to upload a copy of: your passport, driving licence, a recent utility bill and/or bank statement.
11.3. The minimum withdrawal is 5, or an amount equivalent to 5 in the currency of Your Account balance, excepting where Your Account balance is less than this amount and you are withdrawing your full account balance to reduce it to zero.
11.4. You are responsible for reporting your winnings and losses if such reporting is required by your local law or tax or other authorities, and for any applicable taxes and fees resulting from proceeds gained from the use of the Services.
12. Protection of Customer Funds
12.1. We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of insolvency (see https://www.gamblingcommission.gov.uk/for-the-public/Your-rights/Protection-of-customer-funds.aspx).
12.2. We hold customer funds separate from company funds in a mixture of bank accounts, investment accounts and in reserve funds which we hold with our payment processors. These funds are not protected in the event of insolvency: and are classed as ‘Not protected’.
13. Placing a Bet
13.1. You must exercise your own judgement in choosing to place a bet. You acknowledge that, in placing your bet, you are not relying on any statement of us or any of our employees relating to the subject matter of the bet.
13.2. We reserve the right to refuse to accept part or all of a bet.
13.4. You agree that you are solely responsible for any bets placed on Your Account.
13.5. Once you have placed your bet and you have received confirmation that your bet has been accepted, you cannot then cancel the bet.
13.6. When betting through the Site you will know that your bet has been processed when, after clicking ‘Confirm Bet’ to process your bet, you are redirected to a bet confirmation screen with the details of your accepted bet when it has been placed. Your betting confirmation will also have a ‘Bet Reference’ to that bet, which confirms that the bet has been accepted.
13.7. Should you have any concerns that your bet has not been processed correctly go to the 'My Bets' button at the top of the screen and enter the date when you placed your bet. Details of all bets processed will appear on your screen. Only bets that appear on your 'My Bets' screen are valid transactions.
13.8. It is your responsibility to ensure that the details of any transaction in relation to the Services (including deposits, withdrawals or bets placed) are correct.
13.9. You can check bets using the 'My Bets' screen where your past 100 days of bets are displayed, and you can download your total bet history in a csv format.
13.10. Any account funds placed by debit card do not become valid until we have received payment. If payment has not been received before the event commences, or payment has been declined by your provider then that bet is automatically void.
13.11. For further information regarding our betting rules and processes, please review our Betting Rules.
14. Account Correction
14.1. Where, in respect of any element of the Services or an event within the Services, we make an error (whether human or otherwise), we will be entitled to declare the bet or transaction void and withhold any payments.
14.2. If we wrongly pay an amount to you or we pay you more than the amount to which you are properly entitled, you agree to repay to us immediately upon request from us the amount which has been wrongly paid or overpaid to you. We have the authority to adjust your account balance to reflect the true outcome and rectify the error. An example of such an error might be where a bet is placed after a market should have closed, where a bet is settled incorrectly, a failure occurs in one of our systems or where data supplied to Puntt is wrong and later corrected.
14.3. As soon as you suspect or become aware of an error you shall:
14.3.1. immediately cease play; and
14.3.2. inform us as soon as reasonably practicable of any such error or suspected error.
15.1. We offer a ‘Self-Exclusion’ facility to help you if you feel that your gambling is out of control and you want our assistance to help stop. At your request, we will prevent you from using Your Account for a specific period, as determined by you, of between 6 months and 7 years and we will take all reasonable steps to prevent the opening of new accounts.
15.2. Accounts that have been ‘Self-Excluded’ are unable to be reactivated under any circumstances until the expiry of the self-excluded period. At the end of the period, you may recommence betting by calling our 'Support Team' channel via Discord after a 48 hour waiting period has lapsed.
15.3. Our ‘Self-Exclusion’ procedure involves a joint commitment from us and you. We will take reasonable steps to prevent you re-opening Your Account or opening new accounts. However, during the period of your exclusion, you must not attempt to re-open Your Account or to try and open new accounts.
15.4. Having implemented reasonable checks and safeguards to ensure that whilst you are self-excluded you cannot open an account on the Site, we cannot be held liable to you or any third party if you are able to continue to gamble on the Site or if you continue to gamble on any third party's site.
15.5. To use our self-exclusion facility and in order to ensure that Your Account will be closed, please either:
15.5.1. send an email to email@example.com with details of your username and/or email addresses you have and the period that you wish the self-exclusion to apply. If a specific period is not given, we will exclude you for the minimum period of 6 months.; or
15.5.2. use the automated process on the Site.
15.6. Please note that software is available to prevent an individual computer from accessing gambling internet sites. Further information is available here.
15.7. If you notify us that you want to self-exclude, we will return any funds in Your Account. Please note that any bets which have been placed prior to you Self-Excluding will remain valid. If such bet subsequently wins, we will return any monies to the last payment method which was used to deposit funds.
15.8. If you request to self-exclude by using GAMSTOP, based on the information that you have provided to GAMSTOP, we will then take reasonable steps to prevent you from transacting on your Your Account. Please note that there may be circumstances where we are prevent you from transacting on your Your Account after you have used GAMSTOP to self-exclude, including but not limited to:
15.8.1. where we are unable to match your Your Account with the details that you provided to GAMSTOP; and/or
15.8.2. where there is a technical failure in the operation of GAMSTOP and we are unable to access the most up to date self-exclusion information. For more information on GAMSTOP, please visit https://www.gamstop.co.uk/.
15.9. If, for whatever reason, a customer is able to circumvent our systems and place a bet after that customer has self-excluded, we reserve the right to void such bet.
16. Termination or suspension of Account
16.1. We reserve the right to suspend or close Your Account at any time in our absolute discretion, including where:
16.1.2. other unauthorised activities have occurred in connection with a betting event and/or the operation of Your Account (such as, but not limited to, breach of the law or other regulations, breach of a third party’s rights, fraud, and cheating)
16.1.3. we are required to do so because of a legal requirement.
16.2. If we terminate Your Account for any reason, the provisions set out in section 17 (Consequences of Termination) will apply.
16.4. If you do not use Your Account to carry out any betting activity for a period of 12 consecutive months, such account will be deemed to be inactive ("Inactive Account").
16.6. The Inactive Account Fee will be deducted until the earlier of: (a) the account balance being reduced to zero; or (b) Your Account being reactivated by you using Your Account to carry out betting activity. In each situation the Inactive Account Fee will cease to be deducted.
16.7. We reserve the right to close any Inactive Account whose balance has been reduced to zero for a consecutive period of 6 months.
17. Consequences of Termination
17.1. You agree that we will not be liable to you for any termination of (i) Your Account or (ii) your use of the Site.
17.2. Your sole remedy in the event of termination of Your Account will be the reimbursement of any undisputed account balance you may then have and we will have no further liability to you whatsoever.
17.4. Where we terminate Your Account and you have not breached the terms of the Agreement:
17.4.2. any bets which have been placed prior to terminating Your Account will remain valid. If such bet subsequently wins, we will return any winnings to the last payment method which was used to deposit funds and where this is not possible by a method of payment determined by us.
17.5. Upon termination of Your Account, you agree and acknowledge that your rights to use the Site will immediately terminate.
18. Information we collect about you
18.1. It is your responsibility to ensure that your personal account details and personal information is kept up to date. We reserve the right to suspend or terminate Your Account if this information, which includes your username, is deemed to be offensive or inappropriate.
19. Ownership and rights
19.1. We and our licensors own the Site, the content on the Site, and the technology relating to the Site and the Services.
20. Links from our Site
20.1. The Site may contain advertisements. We are not responsible for and do not endorse the content of such advertisements, and do not accept any responsibility for any errors or inaccuracies in such advertising material. The types and extent of advertising on the Site are subject to change.
20.2. Where the Site contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of these sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them or their use of any information they may acquire about you (including personal data).
20.3. A link from our Site does not constitute an endorsement by us of the use of that link, the company or organisation behind that link or the contents of the website reached using that link.
21. IT Failures
21.1. We cannot be held responsible for a bet not being placed or you being disconnected from the Site, including but not limited to computer malfunctions and failure of telecommunications services or internet connections.
21.2. The balance of Your Account will at all times be as is recorded on our server.
21.3. The balance on the server when logging on to our Site, after you have been disconnected, will reflect the balance after completion of the last bet prior to the disconnection.
21.4. By placing any further bets on our Site, you accept the results of any previous bet. As such (at our discretion) the results of the previous bet are no longer in dispute and no refund or other adjustments will be granted. If you feel the result of any of our Services is unfair or incorrect, you should contact us immediately at firstname.lastname@example.org and report the incident.
22. Limitation of Liability
22.1. You agree that your use of the Site and the Services is at your sole risk.
22.3.1. the amount of the bet stake relevant to the which the liability in question has arisen; and
22.3.2. where monies paid by you into Your Account have been misplaced by us, the return of the same amount into Your Account.
22.4. We will not be liable to you in contract, tort (including negligence), breach of statutory duty or otherwise for the below:
24.4.1. each of the following types of loss (in each case whether direct or indirect):
220.127.116.11. business interruption,
18.104.22.168. loss of profits,
22.214.171.124. loss of revenue,
126.96.36.199. loss of business,
188.8.131.52. loss of data,
184.108.40.206. loss of opportunity,
220.127.116.11. loss of business,
18.104.22.168. loss of information, or
22.214.171.124. loss of goodwill; or
22.5. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Site and you confirm that we will not be liable to you or any third party for any modification, suspension or discontinuance of the Site.
22.7. We are not liable for the failure of any equipment or software, wherever located or administered, or whether under our direct control or not, that may prevent or affect the operation of the Services or prevent you from being able to contact us.
23.1. We reserve the right to seek criminal and contractual sanctions against you if you are involved in fraud, dishonesty, collusion, use of a Duplicate Account, use of insider information, manipulation of software, criminal acts, or other behaviour which amounts to deliberate cheating and will make such reports as necessary to the authorities.
23.2. We reserve the right to suspend or terminate Your Account, void any bets and withhold payment to you where you are suspected of engaging in fraudulent, dishonest or criminal activities.
23.3. You will indemnify and will be liable to pay us, on demand, all costs, charges or losses sustained or incurred by us (including any direct, indirect or consequential losses, loss of profit and loss of reputation) arising directly or indirectly from your fraud, dishonesty or criminal actions.
24. Governing law and disputes
24.2. If you wish to make a query or complaint regarding the Site, as a first step you should as soon as reasonably practicable contact our Support Team by using the support option on Your Account page, or DM one of the support team in the Puntt Discord. To help the support team please include your full name, the email you registered with, and a clear explanation of your issue. For further details on this procedure please see the Site’s Complaints and Support Page.
24.3. If, having spoken to a member of the Support Team, your query or complaint is not resolved, you can ask for the query/complaint to be escalated to a manager or supervisor. Our manager/supervisor will look into your query/complaint in more detail and use reasonable endeavours to respond with a proposed resolution within 48 hours. You will be given the name and status of the person who your query/complaint has been referred to.
24.4. Please note that any calls to our Support Team or to our managers/supervisors may be monitored or recorded for training and quality management purposes and to assist us in quick and effective resolution of queries.
24.5. If you are still unhappy with the solution offered by us, and your complaint is a gambling dispute, then you will be entitled to refer your complaint to the Independent Betting Adjudication Service ("IBAS"), whose decision both Puntt and you will agree to be bound by. IBAS provides a free-of-charge service and rules on complaints about betting and gaming transactions; but it does not deal with service related problems. IBAS may be contacted by email at: email@example.com or by telephone on 44 (0)20 7347 5883 or by post to Independent Betting Adjudication, PO Box 62639, London, EC3P 3AS.
24.6. Alternatively you may:
24.6.1. use the Online Dispute Resolution (“ODR”) platform provided at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN; or
24.6.2. bring proceedings in the English courts.
24.8. Each party irrevocably agrees that the courts of England shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Agreement or its subject matter or formation, save that nothing in this clause shall limit your right to: refer a dispute to IBAS under clause 24.5; or use the ODR platform under clause 24.6.1.
25. Withholding payment and our right to offset liability
25.1. We reserve the right to suspend betting and/or withhold payment and/or to declare all bets on an event void, or specific bets you placed on an event void, if we have reasonable grounds to suspect that the following has occurred:
25.1.1. the integrity of the event has been called into question;
25.1.2. the governing rules of the sport or event have been breached;
25.1.3. there has been a breach of any rules about irregular and/or suspicious betting
25.1.4. there has been a misuse of inside information;
25.1.5. you have breached the term of an employment contract by your use of the Site;
25.1.6. the pool has been manipulated;
25.1.7. match rigging has taken place.
25.2. We reserve the right to withhold payment and/or to declare a bet(s) you placed on an event void, if we have reasonable grounds to suspect that the following has occurred:
25.2.1. you have breached any term of the Agreement;
25.2.2. you were under 18 years of age (or under the Legal Age) when you placed the bet;
25.2.3. you were not in a Permitted Territory when you placed the bet or at the time when the bet is settled or withdrawal request is made or processed; or
25.2.4. we have not been able to verify your identity and address.
25.3. Subject to 25.4, where a bet is deemed to be, or is declared, void by us, any sum deducted from Your Account with respect to that Bet shall be credited to Your Account.
25.5. At any point during the withdrawal process or in the event of any potentially suspicious activity you may be requested to provide us with additional documentation, including proving your identity, address, source of wealth or source of funds to our satisfaction, failing which we may suspend or close Your Account immediately. Such documentation may include but not be limited to requiring you to upload a copy of: your passport, driving licence, a recent utility bill and/or bank statement.
25.6. Evidence of the matters at 25.1 may be based on the size, volume or pattern of bets placed with us across any or all of our betting channels. A decision given by a relevant governing body of the sport in question (if any) will be conclusive.
25.7. If you owe any money to us for any reason, we have the right to:
25.7.1. take that into account before making any payments to you or permitting you to withdraw any funds from Your Account; and/or
25.7.2. set off any amount in Your Account against such liability.
26.1. The refer-a-friend program (‘RAF’, ‘Refer-a-Friend’), allows you and a friend to each receive £5 of bonus credit to your Puntt accounts, when you introduce a friend to Puntt.
26.2. To qualify for the bonus both parties have a verified Puntt Account and have placed at least £5 of bets.
26.3. When your RAF status has been checked and confirmed the credit will be automatically added to your accounts.
26.4. In order to participate in RAF, you and your friend must:
26.4.1. have an active and verified Puntt account;
26.4.2. not be an employee of RPGG Media Ltd or a family member of an employee;
26.4.3. not have excluded yourself from gambling, or been excluded from gambling by Puntt or any other operator;
26.4.4. be at least 18 years of age; and
26.4.5. be resident in the United Kingdom.
26.5. For the purposes of Refer-a-Friend a ‘Referred Friend’ means any Puntt account holder who:
26.5.1. you have referred to Puntt using the referral link shown in your Puntt Account (the ‘Referral Link’);
26.5.2. has created a new Puntt Account and successfully completed identity verification; and
26.5.3. has placed at least £5 of bets on Puntt.
26.6. You shall not, and shall ensure that Referred Friends do not:
26.5.1. create or operate multiple Puntt Accounts;
26.5.2. make fake or artificial deposits into your Puntt Account for the purpose of generating bonus credit;
26.5.3. register a Puntt Account on behalf of another person;
26.5.4. register a Puntt Account using conterfeit, forged, stolen, imitated or otherwise altered identity documentation or information;
26.5.5. artificially attempt to generate Referred Friends by use of deception, misrepresentation, or any malicious attack or other exploitation of the Puntt site and services;
26.5.6. commit or collude with others to commit fraudulent activity;
26.5.7. publish the Referral Link on any website, social media, or other marketing material;
26.5.8. offer additional incentives or rewards to encourage others to sign up using your Referral Link.
26.7. In consideration of each Referred Friend you introduce to Puntt and completes the RAF process, Puntt will add £5 of bonus credit to Your Account and the Referred Friend's account. No cash alternative is available.
26.8. Puntt reserves the right to verify the eligibility and activity of each Account and withhold or refuse the payment of bonus credit to RAF participants that we, in our sole and reasonable discretion, believe to be an abuse of Refer-a-Friend. This may include but is not limited to:
26.8.1. activities prohibited in clause 26.6;
26.8.3. illegal or suspicious activity.
26.9. All Account verifications will be processed as soon as possible, usually within five working days. However in the event of an unforeseen difficulty such as technical failure or unexpected busy period verifications may take longer.
26.10. If you are unhappy with a decision made by Puntt regarding your RAF eligibility, or bonus credit awarded you may contact the Support Team to complain or appeal our decision. Please view our Support pages for more details.
26.11. The Puntt Refer-a-Friend scheme uses referral links provided in Your Account, and cookies to record the referral to Puntt. These cookies are used only for the Refer-a-Friend scheme, and are not used for any other tracking and marketing purposes. Each referral will be valid for 60 days after it is activated by your Referred Friend, and works on a ‘first-come, first-served’ basis. In the event that multiple referral links are activated by a Referred Friend, only the first one will apply.
26.12. Puntt accepts no liability for failure to complete the Refer-a-Friend process through technical failure or human error. Some browsers, local settings, apps or extensions may interfere with the Referral process and it is the sole responsibility of your Referred Friend to ensure cookie tracking is enabled on their device.
26.13 Puntt reserves the right to suspend or terminate the RAF program at any time, after which referrals which are already registered and verified with Puntt may be completed but further referrals will not be processed.